Crystal Cruises’ New Voyage Assurance Policy

Crystal is implementing a new Crystal Voyage Assurance policy for select 2020 and 2021 sailings. The new policy offers an added layer of assurance in the event that unforeseen travel restrictions require significant changes to set itineraries allowing guests seven days, from the date of Crystal’s communication of revised itinerary, to cancel for a full 100 percent cruise fare and port charges refund.

Crystal Serenity. Courtesy of Crystal Cruises

Crystal Voyage Assurance applies to new and existing bookings on Crystal Symphony and Crystal Serenity for departures from November 2020 through April 2021, including itineraries in the Middle East, Asia, Africa, the Mediterranean, the Caribbean and the 2021 Full World Cruise and all of its segments (including the final segment, which departs in May 2021).

The new policy adds to Crystal’s selection of programs that offer guests flexibility and savings options to navigate travel planning during the current environment including: 

  • The Crystal Confidence program is applicable to all 2020 sailings with reduced deposits and revised cancellation schedules, allowing guests to cancel up to seven days prior to sailing for a 100 percent Future Cruise Credit;
  • The Easy Book program includes reduced deposits and waived administrative fees for all new bookings made through June 30, 2020. The program applies to all Crystal experiences in 2021, 2022 and 2023. The reduced deposit of 15 percent of the total cruise fare (normally 25 percent) and waived administration fee (granting guests a 100% refund of deposit if they need to cancel prior to Crystal’s standard cancellation schedules) allow travelers to plan ahead without the risk of losing any of their deposited money should their travel plans change;
  • The Crystal Assured Savings program invites travelers to make an open booking non-refundable deposit of just $500 per person by June 30, 2020, to lock in an additional savings of 2.5 percent – that’s an extra savings from $50 to over $6000 or more, depending on sailing and category – for any seven-night or longer itinerary on the Crystal Experience of their choice in 2020, 2021 or 2022. Guests have until March 31, 2021 to select their preferred voyage. The additional savings of 2.5 percent is on top of other Crystal special savings that may apply including Two-for-One fares, Book Now Savings, Crystal Society Savings, Early Final Payment Savings, Back-to-Back Savings, Combination Voyage Savings and available future cruise credits.

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