Regent Seven Seas Cruises announced three guest experience enhancement including free valet laundry, improved internet, and digital guest surveys.
The cruise line is nearly doubling internet bandwidth size across its fleet by January 2020. Significantly increasing bandwidth compared to 2018 will make free internet surfing more enjoyable for Regent guests as the internet will be faster and more reliable on all devices. Guests will benefit from bandwidth expansion starting April 2019. Signing on to Wi-Fi will be smoother through a log-in webpage that appears when guests connect to the ship’s network, and guests will have a more streamlined log-in process enabling unlimited complimentary and effortless web surfing.
All guests who sail in a Master Suite or Grand Suite on the cruise line’s ships will enjoy the added benefit of free unlimited valet laundry service starting in April 2019.
A new Digital Guest Survey will help Regent track guest experiences and feedback in real-time. The digital survey replaces end-of-cruise paper guest satisfaction questionnaires. Guests may easily provide feedback through this web-based questionnaire during the voyage and the feedback is automatically sent to the ship’s officers and company leaders in Miami. This new system will be deployed fleetwide by October 2019.