In its marketing, Seabourn talks a lot about “The Seabourn Difference.” The difference is accentuated by nine “hallmarks” that “are felt from your very first moment on board.”
Among the hallmarks are gourmet dining, intimate-sized ships, gratuities neither required nor expected, open bars with complimentary beverages and more. The Seabourn Difference that struck me in today’s photo? “Intuitive, gracious service provided by a staff passionate about pleasing our guests.”
Of course, that approach to service takes on a whole new meaning in Antarctica. Sure, there is still the refined elegance and gracious service on board the vessel, but ashore the relationship turns into one of shared experiences and, well, as you can see the photo, pure joy.
There can be little question that Chris Srigley, Seabourn Quest’s assistant expedition leader, is enjoying his “day at the office,” as is the guest he is assisting. On each day of our Antarctic voyage, in fact, I found Srigley’s passion to be contagious.
For the past nine years, Chris has spent full seasons working on expedition ships in the Arctic and Antarctica. He never tires of it. “We’re so fortunate to be here,” he told me when I sat with him over coffee back on Seabourn Quest. “We’re all still in awe of Antarctica.”
The Seabourn Difference was apparent in every aspect of our voyage. Seabourn Quest’s staff was finely tuned, a high-precision, service-oriented team with the single-minded goal of delivering memorable guest experiences, from our room attendants, including mine, Natalie Drake, to Hotel Director Philipp Reutener, who sent me a nice Christmas card following my voyage, to Expedition Team Leader Robin West, to the dining room staff, to the Seabourn Square staff, to the captain and bridge officers — to all who showed us what the Seabourn Difference is all about.
Thank you all for embellishing the trip of a lifetime with those little differences that I felt from my “very first moment on board.”