Service Taken Seriously

prime 7 staff.jpg

I entered Prime 7 yesterday 15 minutes before it opened. The staff, pictured here, was getting a lecture from the maitre ‘d, who sounded like a coach, laying out the game plan for the night and emphasizing the importance of good service.

Like most of its competitors, Regent takes service seriously. The company even keeps a database about the likes and dislikes of its passengers. One of the passengers on our cruise, for example, prefers kale (the cabbage variety) each morning. So what did Regent managers do? They went out and bought enough kale to last for the entire world cruise.

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